How long will my undies take to arrive?
Your undies move fast once you place an order! Regular shipping of Australian deliveries can take up to 4 working days and international deliveries typically take 3-10 working days. Check out our shipping page for more details.
What payment methods do you accept?
We currently accept Mastercard, Visa, American Express, PayPal, Bank Deposit (Australian customers only) and Cryptocurrencies.
How do I swap or get a refund on a product?
Returns are easy! Just contact us via our contact page and we’ll let you know where to ship it back to.
What is your return policy?
We’re happy to accept any products back within 30 days of purchase given they are in original condition (unworn and including tags and packaging). If you want to swap a product for a different size or style you’ll just need to cover the shipping costs both ways – we’ll waive the restocking fee. Refunds will incur a small restocking fee.
Where are you located?
UndieGuys HQ is located in the northern suburbs of Melbourne.
Why can’t I call you?
UndieGuys is still growing, so at this stage we don’t offer incoming phone support. In the event you do have a problem with your order or require assistance send us an e-mail on our contact page and our undies gurus will get back to you ASAP.
Can you get X product?
Send us an e-mail! If it’s a brand we stock, chances are we can get it in our next shipment. Looking for other clothing? We have access to a massive range of products other than underwear and swim, so if you want a shirt or pair of shorts get in touch!